CRM support specialist
Middle
Mexico · Office work · Support
Challenges that await you:
  • Manage the incoming flow of incidents at the 1st level of IT support
  • Identify the root causes of problems and organize their resolution
  • Establish a problem management process
  • Create, modify, and improve incident handling processes
  • Develop monitoring for business services
  • Collaborate with other teams and partners
What makes you a great fit:
  • At least one year of experience in IT support or a process optimization department
  • Knowledge of ITSM and ITIL principles (certification not required)
  • Experience with ITSM systems
  • Knowledge of SQL and API principles
  • Proficiency in English at least at B1 (Intermediate) level
  • Understanding of customer service principles, priorities, and goals
Your bonus skills:
  • Previous experience in Employee Support or Customer Care
  • Experience in building new processes and products from scratch
Our ways of working:
  • Innovative Spirit: A commitment to creativity and groundbreaking solutions
  • Honest Feedback: valuing open, transparent communication
  • Supportive Team: a strong, collaborative community
  • Celebrating Achievements: recognizing our wins together
  • High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
  • Relocation support to Mexico with full visa & permit support to the employee and family
  • Healthcare Coverage
  • Education Budget: Language lessons, professional training and certifications
  • Wellness Budget: Mental health and fitness activity reimbursements
  • Vacation policy: 20 days of annual leave and paid sick leave
We are looking for a person who will be responsible for the Employee Support area. We consider our operational departments, such as Customer Care and others, as our internal customers.

While working with our self-developed CRM system, they encounter various issues related to calls, chats, and other CRM functions. We aim to respond promptly to incidents and escalate them to the development team when necessary.
Role description:
We usually respond within a week
We Are Hiring!
If you know someone who would be a perfect fit with us, please send us an e-mail with CV.
About Plata
PLATA is a digital financial services and technology company that aims to become the primary financial relationship of Mexican consumers and to reward their financial life through inclusion, simplicity, convenience, trust, and security.

We are a fintech team with extensive experience in the Russian market. Most of the starting team is ex-Tinkoff people who believe in the idea and plan to make a cool new product in the global market.
Visit our website.
Tecnologías Diffiere, S.A.P.I. de C.V., Mariano Escobedo 476, First Floor, Anzures, Miguel Hidalgo, 11590, Mexico City
+52 55 9990 8880
Copyright © 2025
Tecnologías Diffiere, S.A.P.I de C.V., Mariano Escobedo 476, floor 1, office 103, Anzures, Miguel Hidalgo, 11590, Mexico City