Customer IT Support Specialist
Middle/Senior
Middle/Senior
Worldwide · Remote work · Support
Challenges that await you:
- Manage the incoming flow of incidents at the 1st level of IT support
- Find the root causes of problems and organize their solution
- Build problem management process
- Create, modify, and improve incident handling processes
- Develop monitoring of business services
- Communicate with other teams and partners
- Being responsible for Unit Processing
What makes you a great fit:
- At least year of experience in IT support or process optimization department
- Knowledge of ITSM and ITIL principles. Certificate not required
- Experience with ITSM systems
- Knowledge of SQL and API principles
- Understanding of customer service principles, priorities, and goals
- Taking ownership and mentoring experience
- B1 or higher English level for effective communication with an international team
Our ways of working:
- Innovative Spirit: A commitment to creativity and groundbreaking solutions
- Honest Feedback: valuing open, transparent communication
- Supportive Team: a strong, collaborative community
- Celebrating Achievements: recognizing our wins together
- High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
- Previous experience in FinTech or banking.
- Experience with processing
- Experience building new processes and products from scratch
- Experience in building dashboards and developing alerts
Your bonus skills:
Our benefits:
- Relocation support with full visa & permit support to the employee and family
- Flexible work from one of our offices or remote
- Healthcare Coverage
- Education Budget: Language lessons, professional training and certifications
- Wellness Budget: Mental health and fitness activity reimbursements
- Vacation policy: 20 days of annual leave and paid sick leave
We usually respond within a week
We Are Hiring!
If you know someone who would be a perfect fit with us, please send us an e-mail with CV.
About Plata
PLATA is a digital financial services and technology company that aims to become the primary financial relationship of Mexican consumers and to reward their financial life through inclusion, simplicity, convenience, trust, and security.
We are a fintech team with extensive experience in the Russian market. Most of the starting team is ex-Tinkoff people who believe in the idea and plan to make a cool new product in the global market.
Visit our website.
We are a fintech team with extensive experience in the Russian market. Most of the starting team is ex-Tinkoff people who believe in the idea and plan to make a cool new product in the global market.
Visit our website.
Apply for this role
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Tecnologías Diffiere, S.A.P.I. de C.V., Mariano Escobedo 476, First Floor, Anzures, Miguel Hidalgo, 11590, Mexico City
+52 55 9990 8880
+52 55 9990 8880
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Tecnologías Diffiere, S.A.P.I de C.V., Mariano Escobedo 476, floor 1, office 103, Anzures, Miguel Hidalgo, 11590, Mexico City