The IT Internal Support team is responsible for managing technical issues inside the company, providing required access to the workers and solving other tasks ensuring comfortable work of the employees.
IT Internal Support team:
Challenges that await you:
- User management across Google Workspace, ADFS, Slack, Atlassian: onboarding/offboarding, role assignments, shared resources, and integrations
- Inventory and asset management: processing requests, procurement, logistics, device setup, and MDM installation
- Managing and optimizing the ticketing system (Jira): reading tickets, understanding workflows, roles, SLAs, and automation
- Troubleshooting across IT systems, including ticketing, user management, and asset tracking
- Ensuring basic InfoSec compliance with antivirus, anti-fraud, and security best practices
- Supporting and maintaining office equipment (meeting rooms, printers, shared devices)
- Keeping asset inventory up to date, managing licenses, and registering new devices
- Developing knowledge management resources, such as manuals and training sessions
What makes you a great fit:
- Experience with Jira: ticket lifecycle, automation, troubleshooting, and integrations
- Strong knowledge of Google Workspace, ADFS, Slack, and Atlassian user management
- Hands-on experience with procurement, logistics, and IT asset management
- Proficiency in device setup, MDM installation, and full computer configuration
- Knowledge of basic InfoSec principles and security best practices
- Ability to document processes and train users
- B1 or higher English level for effective communication with an international team
Your bonus skills:
- Experience with automating IT workflows
- Familiarity with CI/CD and IT system integrations
- Understanding of enterprise security standards and compliance
Our ways of working:
- Innovative Spirit: A commitment to creativity and groundbreaking solutions
- Honest Feedback: valuing open, transparent communication
- Supportive Team: a strong, collaborative community
- Celebrating Achievements: recognizing our wins together
- High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
- Relocation support with full visa & permit support to the employee and family
- Flexible work from one of our offices or remote
- Healthcare Coverage
- Education Budget: Language lessons, professional training and certifications
- Wellness Budget: Mental health and fitness activity reimbursements
- Vacation policy: 20 days of annual leave and paid sick leave
We usually respond within a week
We Are Hiring!
If you know someone who would be a perfect fit with us, please send us an e-mail with CV.
About Plata
PLATA is a digital financial services and technology company that aims to become the primary financial relationship of Mexican consumers and to reward their financial life through inclusion, simplicity, convenience, trust, and security.
We are a fintech team with extensive experience in the Russian market. Most of the starting team is ex-Tinkoff people who believe in the idea and plan to make a cool new product in the global market.
Visit our website.
We are a fintech team with extensive experience in the Russian market. Most of the starting team is ex-Tinkoff people who believe in the idea and plan to make a cool new product in the global market.
Visit our website.
Apply for this role
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Tecnologías Diffiere, S.A.P.I. de C.V., Mariano Escobedo 476, First Floor, Anzures, Miguel Hidalgo, 11590, Mexico City
+52 55 9990 8880
+52 55 9990 8880
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Tecnologías Diffiere, S.A.P.I de C.V., Mariano Escobedo 476, floor 1, office 103, Anzures, Miguel Hidalgo, 11590, Mexico City