The Collections department is key to recovering overdue loans, safeguarding the bank’s financial health, and improving cash flow. It reduces non-performing assets (NPAs), supports risk management and compliance, and ensures proper repayment processes. Additionally, Collections helps maintain strong customer relationships through tailored repayment plans and protects the bank’s reputation.
We're now looking for a Lead Data Analyst — a high-impact, strategic role that directly shapes the performance of our collections model and drives business results.
We're now looking for a Lead Data Analyst — a high-impact, strategic role that directly shapes the performance of our collections model and drives business results.
Collection Team:
Challenges that await you:
- Lead, mentor, and grow a team of data analysts — supporting their development and ensuring high-quality delivery across all analytics workstreams.
- Drive the strategic planning and execution of collections initiatives using data — identifying opportunities, evaluating performance, and guiding improvements.
- Own the end-to-end analytics cycle for collections: from building reporting systems and running A/B tests to conducting ad-hoc analysis and translating insights into action.
- Oversee your team’s work on monitoring and analyzing key performance metrics — Cure Rate, Roll Rate, Flow Rate, PTP, KPTP, RPC, Contact Rate — ensuring insights are turned into measurable improvements.
- Collaborate closely with digital and call center teams to enhance customer interactions and optimize overall collections effectiveness.
- Pilot and implement new tools and initiatives that improve the efficiency and impact of collections processes.
What makes you a great fit:
- 5+ years of experience in data analytics and at least 2 years in a leadership role, managing and developing analytical teams.
- Proven track record in fintech, big tech, or other fast-scaling, data-driven environments.
- Strong technical skills in SQL and Python; hands-on experience with data visualization tools such as Tableau (or similar).
- Solid experience in designing, running, and interpreting A/B tests to support product and strategy decisions.
- Strong background in building and analyzing reports, as well as driving data-informed solutions.
- Excellent communication skills — comfortable presenting insights to senior leadership and cross-functional stakeholders.
- English level: B2 or higher.
- Experience in collections, banking, or financial services.
- Familiarity with key collections metrics
Our ways of working:
- Innovative Spirit: A commitment to creativity and groundbreaking solutions
- Honest Feedback: valuing open, transparent communication
- Supportive Team: a strong, collaborative community
- Celebrating Achievements: recognizing our wins together
- High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
- Relocation support to Mexico with full visa & permit support to the employee and family
- Flexible work from one of our offices or remote
- Healthcare Coverage
- Education Budget: Language lessons, professional training and certifications
- Wellness Budget: Mental health and fitness activity reimbursements
- Vacation policy: 20 days of annual leave and paid sick leave
We usually respond within a week
We Are Hiring!
If you know someone who would be a perfect fit with us, please send us an e-mail with CV.
About Plata
PLATA is a digital financial services and technology company that aims to become the primary financial relationship of Mexican consumers and to reward their financial life through inclusion, simplicity, convenience, trust, and security.
We are a fintech team with extensive experience in the Russian market. Most of the starting team is ex-Tinkoff people who believe in the idea and plan to make a cool new product in the global market.
Visit our website.
We are a fintech team with extensive experience in the Russian market. Most of the starting team is ex-Tinkoff people who believe in the idea and plan to make a cool new product in the global market.
Visit our website.
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Tecnologías Diffiere, S.A.P.I. de C.V., Mariano Escobedo 476, First Floor, Anzures, Miguel Hidalgo, 11590, Mexico City
+52 55 9990 8880
+52 55 9990 8880
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Tecnologías Diffiere, S.A.P.I de C.V., Mariano Escobedo 476, floor 1, office 103, Anzures, Miguel Hidalgo, 11590, Mexico City