CRM Core team is responsible for development and improvement of our CRM and its main functionality - operational dashboards, call recording and quality control interfaces, localisation of CRM.
CRM Core:
Challenges that await you:
- Quickly test ideas for improving telephony (new vendors, third-party solutions, internal telephony tests)
- Define and enhance key telephony metrics
- Generate and accumulate ideas
- Create and prioritize the backlog
- Collaborate with vendors and partners, including Voximplant
- Direct and coordinate the telephony development team
What makes you a great fit:
- Hands-on experience in projects involving real telephony integration into business processes
- Product management background in similar projects
- Managed or actively participated in complex integration projects requiring two-way development and partner collaboration
- Experience handling projects with technical and organizational complexities
- Proven track record of improving key product metrics (e.g., increasing PV by 3% or achieving comparable significant results)
- Experience in A/B testing and rapid hypothesis validation
- Product-oriented mindset: driven by metrics and goals, deeply involved in the context
- Energetic, proactive, and idea-driven
- Advanced managerial soft skills: able to negotiate, organize work, and engage in complex discussions
- Ability to dive deep into complex (including technical) problems when needed
- Driven, active, and passionate
- Strikes a balance between creativity and technical expertise
- A modern, flexible professional, not stuck in outdated methods
- C1 or higher English level for effective communication with an international team
Our ways of working:
- Innovative Spirit: A commitment to creativity and groundbreaking solutions
- Honest Feedback: valuing open, transparent communication
- Supportive Team: a strong, collaborative community
- Celebrating Achievements: recognizing our wins together
- High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
- Relocation support with full visa & permit support to the employee and family
- Flexible work from one of our offices or remote
- Healthcare Coverage
- Education Budget: Language lessons, professional training and certifications
- Wellness Budget: Mental health and fitness activity reimbursements
- Vacation policy: 20 days of annual leave and paid sick leave
Will be a plus:
- Knowledge of or willingness to learn Spanish
- Experience working in international teams or projects
- Open to learning and tackling new challenges
We usually respond within a week
We Are Hiring!
If you know someone who would be a perfect fit with us, please send us an e-mail with CV.
About Plata
PLATA is a digital financial services and technology company that aims to become the primary financial relationship of Mexican consumers and to reward their financial life through inclusion, simplicity, convenience, trust, and security.
We are a fintech team with extensive experience in the Russian market. Most of the starting team is ex-Tinkoff people who believe in the idea and plan to make a cool new product in the global market.
Visit our website.
We are a fintech team with extensive experience in the Russian market. Most of the starting team is ex-Tinkoff people who believe in the idea and plan to make a cool new product in the global market.
Visit our website.
Apply for this role
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Tecnologías Diffiere, S.A.P.I. de C.V., Mariano Escobedo 476, First Floor, Anzures, Miguel Hidalgo, 11590, Mexico City
+52 55 9990 8880
+52 55 9990 8880
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Tecnologías Diffiere, S.A.P.I de C.V., Mariano Escobedo 476, floor 1, office 103, Anzures, Miguel Hidalgo, 11590, Mexico City